TOS

The general terms and conditions of the online store determine the terms of purchase and sale of products, which are carried out by the company ROBERT LISJAK, Krkavče 17A, 6274 Šmarje, tax (VAT) number SI10429239, registration number 2174537000 (hereinafter referred to as the provider).

The general terms and conditions of the online store www.robivera.si have been drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the Electronic Communications Act (ZEKom-1) and international e-commerce codes. The online store www.robivera.si is an information system intended for the presentation and sale of products to users, which operates in accordance with the Consumer Protection Act (ZVPot-UPB2). It is managed by ROBERT LISJAK, Krkavče 17A, 6274 Šmarje, tax (VAT) number SI10429239, registration number 2174537000. The user is a person who uses our system, i.e. a buyer in the online store www.robivera.si

The provider and the user regulate their mutual obligations when purchasing via the website www.robivera.si with these general terms and conditions.

According to the Consumer Protection Act, minors or completely legally incompetent persons cannot make distance purchases; only their legal representatives can do so.

The contract is concluded on the basis of the order confirmation, which the buyer receives to his/her e-mail address. The company ROBERT LISJAK will store the text of the contract between the seller and the buyer, and it will later be easily accessible to the consumer via our e-mail address.

The company ROBERT LISJAK undertakes to provide the buyer with the following information before being bound by the contract or offer:

information about the company ROBERT LISJAK (name and registered office, registration and tax number),
contact information that enables the user to communicate quickly and effectively (e-mail, telephone),
essential features of the items (including after-sales services and guarantees) and the validity period of this information,
accessibility of the items (each item offered on the website should be accessible within a reasonable period with certain exceptions),
terms of delivery of the items (and the method, place and time of delivery),
prices, which must be clearly and unambiguously determined and it must be clearly shown whether they already include taxes and transport costs and other charges, and the validity period of this information,
method of payment and delivery or fulfillment, and the validity period of this information,
temporal validity of the offer,
period within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right to withdraw in accordance with with Article 43 of the ZVPot; in cases where the consumer does not have the right to withdraw in accordance with Article 43 of the ZVPot, he is expressly informed of this).

COMPANY INFORMATION

ROBERT LISJAK
Krkavče 17A
6274 Šmarje
Tax (VAT) number SI10429239
Certificate number 2174537000
Registered: 30. 10. 2006
TSMedia activity: Tourist farms

Product offer and prices

All prices are in EUR. Prices include VAT. We reserve the right to change prices daily, unless otherwise stated (example of limited-time promotions and special discounts). Prices are valid at the time of placing the order and do not have a predetermined validity in the online store. If the product is not in stock, the price may change, of which the provider will inform the user and is valid only with the consent of the user or buyer.

Prices apply in the case of payment with the payment methods listed below and under the conditions listed below.

The purchase contract between the provider and the user is concluded at the moment the provider confirms the order (the user receives an email about the order status “in processing”). From this moment on, all prices and other conditions are fixed and apply to both the provider and the user.

Any discounts, promotional codes, etc. are not added together. VAT payers are required to provide their tax number upon registration.

Explanation of the prices listed in the online store www.robivera.si:

The PRICE listed next to the product represents the current retail price, which is based on the prices of competing providers and is valid until the date of inclusion in a possible promotion or reduction due to market conditions.

SALE PRICE (sale price, Black Friday price, weekend price, holiday price, ”seasonal” reductions and ”clearance” of stocks, etc.) are prices for products that are included in certain promotions and are valid in the online store only during the period specified next to the product price.

Due to the nature of online business, the offer of www.robivera.si is updated and changed frequently and quickly.

The validity periods of sale prices may differ between individual products and may change at any time.

The stated prices apply to purchases in the provider’s online store www.robivera.si

Decoration is not included in the price of the item, unless specifically stated.

Payment methods

We offer the following payment methods in the online store (for individuals):

Cash on delivery or cash on delivery

Cash on delivery is suitable if the user wants the ordered goods to be delivered to their home or any other address in Slovenia. Since cash on delivery is possible, you must be the user, regardless of the value of the order, to be present in person at the time of collection.

The user is notified of the delivery time by phone or e-mail. This payment method is only possible upon or with delivery by Pošta Slovenije, where it is a “REDUCTION” service, where the payment is made to Pošta Slovenije, after which it deposits the money into the bank account of the online store manager www.robivera.si.. The company ROBERT LISJAK does not carry out direct cash transactions with customers.

The provider then issues the final invoice in electronic form and sends it to the buyer to the e-mail address provided when placing the order and, together with the warranty card, is valid proof of complaint.

Why do we send the invoice in electronic form? This is our contribution to preserving the environment, and at the same time it is a modern form of business. There is no handwritten signature on our invoices, but they meet all the requirements set by law and are in accordance with Articles 81 to 84 of the Value Added Tax Act – ZDDV-1.

Payment by offer or pro forma invoice
If the user decides to pay by pro forma invoice, we will send them a pro forma invoice with all the details to the email address they provided when placing the order. After receiving the funds to our business account, the goods will be shipped to the user’s delivery address.
The provider then issues a final invoice in electronic form and sends it to the buyer to the email address they provided when placing the order, which, together with the warranty card, is valid proof of complaint.

Why do we send the invoice in electronic form? This is our contribution to preserving the environment, and it is also a modern form of business. Our invoices do not contain a handwritten signature, but they meet all the requirements set by law and are in accordance with Articles 81 to 84 of the Value Added Tax Act – ZDDV-1.

The user is obliged to check the correctness of the information on the invoice and inform the provider of any errors within eight days of receipt. We will not take into account any objections made later regarding the correctness of the invoices issued.

Payment by credit card:

The buyer can make a payment by card immediately in the cart. The following payment cards are available: Mastercard, Visa, Maestro, BA and others with which the Stripe.si online platform has a contract.

The purchase process for legal entities is exactly the same as for natural persons, except that in the first step you select the option invoice to a company and confirm your agreement to the terms and conditions.

If you want an invoice to a company, you accept the terms and conditions that apply to companies, the main difference is in the options for withdrawing from the contract: we allow companies, sole proprietors and other legal entities to return the delivered items within the framework of the warranty conditions. The listed legal entities do not have the option to withdraw from the contract within 14 days of receiving the item without reason, as is the case for consumers (natural persons).

Refunds for legal entities are not possible. The General Terms and Conditions of ROBERT LISJAK also apply to purchases by legal entities, you can read more about the options for returns within the framework of the warranty conditions further down the page or on the returns page.

The online store www.robivera.si offers the following payment methods to legal entities:

A request for an invoice must be submitted to the business user when placing an order. Once the purchased goods are shipped to the address, changing the invoice address is no longer possible.

Right to withdraw from the purchase, return of goods

The user has the right to notify the company of their withdrawal from the contract in writing within 14 days, to the e-mail address info@robivera.si. The return form (withdrawal from the contract), which can be found HERE, must be enclosed with the returned product.

The user must then return the goods to the company within 14 days of the written notification, covering the direct costs of the return. The products must be undamaged. A copy of the invoice must be enclosed. The possibility of a return does not apply to goods whose subject matter is goods that were manufactured according to the consumer’s precise instructions, that were adapted to their special needs, and that are not suitable for return due to their nature. The possibility of return also does not apply to software, computer games, compact discs (CDs), films (DVDs) and consumables, if the original packaging has been removed. The costs of returning the goods are covered by the user. The provider returns the entire purchase price (purchase price with delivery costs) immediately or at the latest within 14 days of the sent message of withdrawal from the contract. The seller has the right to withhold the refund of the purchase price until the receipt of the returned goods or until the submission of proof that the buyer sent the product to the seller.

The buyer must return the goods to the address:

ROBERT LISJAK, Krkavče 17A, 6274, Slovenia.

Delivery time and delivery

Delivery service Pošta Slovenije:

The price of postage for a specific item is visible for each item separately. Postage is not added up, but the most expensive is charged according to the selected items in the basket. If free delivery is possible, this is attributed.

Regardless of the selected payment method, i.e. payment method, the shipment will be delivered to you by the delivery service of Pošta Slovenije. The delivery service of Pošta Slovenije is carried out from Monday to Friday, presumably between 8 am and 3 pm (or during the working hours of the Pošta Slovenije unit). Delivery hours are not possible.

o be determined exactly. One day before delivery and our website you will receive a delivery notification. If the goods are in stock, the delivery time of the shipment is between 2 and 7 days. However, sometimes an unforeseen factor occurs, such as holidays and natural phenomena, due to which the delivery can be delayed by a couple of days.

The provider does not assume responsibility for delays and damaged products for which the delivery service is responsible. The buyer is obliged to inspect the package immediately after receipt and, in the event of any damage, immediately notify the delivery service officer and, with his help, draw up a complaint report about the damaged shipment.

The delivery times listed at the price of an individual product are related to the obtained delivery times of the suppliers. We reserve the right to correct the delivery time in the event of non-compliance by the supplier / manufacturer or if the supplier / manufacturer runs out of stock. In such cases, the delivery time may be extended (even more than 60 working days).

The delivery terms apply to the territory of the Republic of Slovenia.

In the event that the user is not present at the agreed address upon delivery, the product may be validly collected by an adult living in the same household with the user, or by another person authorized to collect (conditions of Pošta Slovenija). The person who collects the delivered product confirms the receipt of the product and all accompanying documents by signing the delivery note, stating their name, surname, date of receipt and relationship to the customer.
Upon delivery of the product to the specified address, the user will be given the associated documentation, warranty card, list of authorized service centers and instructions for use in Slovenian. The warranty card and list of authorized service centers may be in the original packaging together with the product. The invoice will be sent electronically to the buyer’s email address. In this case, it is considered that all documentation has been handed over to the user.

IN THE EVENT OF IMPOSSIBILITY TO DELIVER THE REQUESTED AND PAID ITEMS ACCORDING TO THE OFFER OR ORDER OF THE ONLINE STORE, THE COMPANY ROBIVERA IS OBLIGED TO RETURN TO THE PAYER (BUYER) ALL PAID FUNDS THAT THEY HAVE DEPOSITED INTO THE COMPANY’S ACCOUNT FOR THE PURPOSE OF PURCHASING THE DISPUTED ITEMS.

In accordance with the law that applies to all online store owners throughout the EU, ROBERT LISJAK offers you the possibility of resolving any disputes when shopping online via the ‘Online Dispute Resolution’ platform. More information can be found HERE. The platform has been active since February 15, 2016.

The new online platform now strengthens trust in online shopping and thus significantly contributes to the EU’s single digital market strategy.

Acceptance of goods upon delivery and complaints about delivery – transport

To avoid problems, we advise customers to inspect the packaging (styrofoam, cardboard, foil) before signing for delivery. If the packaging is undamaged and not crushed, you can sign for the integrity of the package and delivery to the delivery person. If the packaging shows visible damage, bumps and similar signs of poor handling of the goods, it is necessary to request a note of visible damage from the delivery person before inventorying. Before opening slightly damaged packaging, it is advisable to take a few photos of visible damage to the packaging.

If you notice major damage, dents, etc. on the packaging, we suggest that you refuse the delivery person the shipment due to visible damage and inform us about it later.

– Visible damage to the packaging must be reported to the driver immediately upon delivery – at the delivery person
– Hidden damage must be reported together with photos of the packaging and the appliance – in our complaints department

Any complications upon delivery of a damaged package or subsequent hidden damage can be sent to us along with evidence at the email address info@robivera.si

Removal of the old appliance when purchasing white goods and connection of a new appliance

When purchasing a new white goods appliance, we also offer the option of removing the old appliance and connecting a new one – of the same type of appliance. Removal and connection of the appliance is a paid service – we provide it EXCLUSIVELY ON THE BASIS OF AN OFFER; when placing the order, enter in the NOTES section that you would like an offer for connecting the new appliance and removal of the old appliance. In this case, we will prepare an offer for you and send it to the email address from which we accepted the order. Given the geographical area of ​​the company’s headquarters, we currently provide this service in the Pomurje region and the Maribor area.

This service of connection and removal of the old appliance is carried out in cooperation with an external contractual partner SERVIS BELE TEHNIKE, EVGEN KÜPLEN S.P

We do not exclusively remove old appliances!

Only the removal of appliances of the same type as the new one is possible – for example, when buying a refrigerator, we cannot arrange for the removal of the washing machine.

Personal collection at the address ROBERT  LISJAK

If you have chosen personal collection at our address ROBERT  LISJAK, we will inform you of the collection date by e-mail as soon as your order is ready for collection (expectedly 2-5 working days). In any case, the condition for collection is that payment has already been made in advance – according to one of the payment terms listed above, namely cash payment is not possible.

Warranty

All items purchased in the ROBERT  LISJAK store have a warranty. Depending on the manufacturer, most items have a warranty of more than one year. The warranty card is an integral part of the delivery of the ordered product to the buyer. The buyer is obliged to keep the warranty card and invoice throughout the warranty period. The invoice and warranty card are the only documents with which the buyer exercises his rights.

ROBERT  LISJAK guarantees an authorized service of the manufacturer’s choice for items purchased directly from ROBERT  LISJAK in accordance with the general terms of warranty and servicing provided by the manufacturer of individual items.

With the warranty, the manufacturer of the product guarantees you free repair of the purchased product in accordance with the applicable regulations and conditions described in the warranty card. In the event of failure to meet this obligation, the warranty provider will replace the product with a new one or refund your money. The warranty period begins on the day of sale of the device, which is entered in the warranty card and certified with a stamp and signature.

The warranty does not include damage caused by improper handling, mechanical damage, damage due to lightning, excessive voltage or wear and tear of the device. To avoid misunderstandings, it is the seller’s and buyer’s duty to inspect the product and warn of any mechanical damage upon delivery, in which case the product will be replaced.

The seller and buyer will try to resolve any disputes amicably and amicably, otherwise the court at the place of sale shall have jurisdiction.

When exercising the warranty, the warranty conditions stated on the warranty card attached to each product apply. The warranty generally does not apply to: consumables, batteries, vacuum bags, etc. The warranty is exercised with a copy of the invoice and the warranty card.

Warranty validity period:

for purchases as a natural person, the warranty period as stated on the website or in the warranty card applies (e.g.: 2 years.., …)
for purchases as a legal entity, the service and importer shall consider a warranty period of a maximum of 1 year or the exact conditions are stated in the warranty statement.
The warranty ceases to be valid in the event of:

failure to follow the instructions for use,
negligent handling of the product,
installation of non-original product components,
repairs carried out by an unauthorized person,
damage caused by mechanical shocks due to the fault of the buyer or a third party,
incorrect installation of the appliance,
use of the appliance in professional or gainful activities.
The products from our offer are intended for use exclusively for household purposes (natural persons), otherwise (legal persons) the service technician or importer may challenge the warranty.

The seller is not qualified to make a technical assessment of possible defects and therefore cannot decide on the replacement of the defective product without the opinion of an authorized service.

Non-conformity of goods – for purchases from 26.1.2023 (ZVPot-1)

The seller guarantees the conformity of the goods within 2 years of the purchase of the goods.

When is there a non-conformity?

The goods are not in conformity with the sales contract in particular when (subjective requirements):

they do not correspond to the description, type, quantity and quality and do not have the functionality, compatibility, interoperability and other properties as stated in the sales contract,

they are not suitable for the specific purpose for which the consumer needs them and with which the consumer informed the seller at the latest upon conclusion of the sales contract and the seller agreed to this,

they are not delivered together with all accessories and instructions, including installation instructions, as specified in the sales contract,

they are not updated as specified in the sales contract.
Deadline

The seller is not liable for non-conformities in the goods that become apparent after two years have passed since the thing was delivered.

If the non-conformity occurs less than 30 days after the delivery of the goods, the consumer may withdraw from the sales contract and request a refund of the amount paid.

The consumer may withhold payment of the remaining part of the purchase price or part of this remaining part of the purchase price until the seller has fulfilled his obligations. The consumer exercises this right by making a statement informing the seller of his decision.

In any case, the consumer also has the right to demand compensation from the seller for damages, in particular reimbursement of the costs of materials, spare parts, labor, transfer and transportation of products incurred as a result of exercising the warranty claim.

The consumer exercises withdrawal from the sales contract by making a statement informing the seller of his decision to withdraw from the sales contract. When the consumer withdraws from the sales contract, the consumer returns the goods to the seller at the seller’s expense.

The right to exercise a lack of conformity is regulated in more detail by the provisions of the Consumer Protection Act (ZvPot-1). For relationships that are not regulated by the laws governing consumer protection, the provisions of the law governing contractual relationships apply.

Material defect – for purchases made until 25.1.2023 (ZVPot)

The consumer can exercise a complaint due to a material defect for each purchased product.
In the event of a material defect, the consumer may complain to the seller within 2 years of the date of the defect.

The consumer may request at his own discretion: Elimination of the defect, refund of the amount paid in proportion to the defect, replacement of the goods or refund of the amount paid.

When exercising the rights under this title, the consumer must describe the defect in more detail to the trader in the notification of the defect and allow the seller to inspect the product. If the defect is not disputed, the trader must satisfy the consumer’s request as soon as possible, but no later than within 8 days. However, if there is a dispute about the defect, the trader must provide the consumer with a written response within 8 days. You can report a material defect to the e-mail address info@robivera.si

The seller must deliver the goods to the consumer in accordance with the contract and is liable for material defects in its performance.

A defect is material if:

-the product does not have the properties necessary for its normal use

-the product does not have the properties necessary for the specific use for which the buyer is purchasing it, which was known to the seller or should have been known to him

-the product does not have the properties that were explicitly or tacitly agreed or prescribed

-the product does not match the sample or model, unless the sample or model was only shown symbolically

How is the suitability of the item checked?

It is checked with another, flawless item of the same type, as well as with the manufacturer’s statements or indications on the item itself.

How is a material defect asserted?

The buyer must notify us of any material defect, together with a precise description of it, and at his own expense, within the legally specified deadline. The buyer must also allow us to inspect the item.

The right to assert material defects is more precisely regulated by the provisions of the Consumer Protection Act.

Personal data protection

The website owner ensures the protection of personal data, which will be used exclusively for the purpose of informing about the progress of the order (in the event that the visitor makes a purchase in the online store) and sending advertising materials. The owner guarantees that the data of visitors and users will be used only for the purpose of the smooth flow of orders and will not be passed on to a third party.

In the event of problems or ambiguities in the use of the website, the website owner reserves the right to contact the consumer via means of distance communication.

By placing an order, the visitor allows the website owner to collect and use the personal data entered when placing an order. All data provided by the visitor when placing an order is intended only for the business operations of the provider, which does not forward it for other purposes or to a third party. We permanently store the data entered by the visitor when placing an order in a computer system that is appropriately protected and secured. We are not responsible for any possible “hacking” of the computer system!

Communication

Communication via personal data that you entrust to us when subscribing to the e-newsletter or when placing an order takes place in accordance with the EU General Data Protection Regulation (GDPR).

Disclaimer

The website is owned by ROBERT  LISJAK. All rights reserved. The content on the website may contain material whose copyright may also be the property of third parties. Therefore, any transmission of information from the website is permitted only with the written consent of the owner. When using www.robivera.si, the rules and conditions of use stated here and all applicable legislation apply. ROBERT  LISJAK reserves the right to change these rules and conditions of use in accordance with the law at any time and without prior notice.

All content on www.robivera.si, such as texts, graphic content, trademarks (logos), icons, audio and video recordings, digital downloads, software packages and data, is the property of www.robivera.si or our content providers and is protected by domestic and international regulations on the protection of copyright and related rights, i.e. industrial property rights, and their unauthorized use constitutes a violation of the regulations on the protection of intellectual property. All software used on www.robivera.si is the property of www.robivera.si or the providers of software solutions and is protected by regulations on the protection of copyright and related rights.

ROBERT  LISJAK is not responsible for the content of opinions on articles written by visitors. ROBERT  LISJAK reviews opinions before publication and rejects those that contain obvious untruths, are inappropriate, misleading or offensive. ROBERT  LISJAK is not responsible for the information in the opinions and limits itself from any liability arising from the information provided in the opinions.

ROBERT  LISJAK makes every effort to ensure that the information on the website is up-to-date and accurate.

Complaints and disputes

The provider complies with applicable consumer protection legislation. Users can send complaints and claims to the email address info@robivera.si or by regular mail to the address:
ROBERT LISJAK, Krkavče 17A, 6274, Slovenia.

The provider must confirm within five working days that it has received the complaint, inform the user or buyer how long it will take to process it, and keep them informed about the progress of the procedure at all times.

Out-of-court resolution of consumer disputes

ROBERT LISJAK, which as a provider of goods and services enables online commerce in the Republic of Slovenia, publishes an electronic link to the platform for online consumer dispute resolution (SRPS) on its website.

In accordance with legal regulations, the provider does not recognize any provider of out-of-court resolution of consumer disputes as competent for resolving a consumer dispute that a consumer could initiate in accordance with the Out-of-court Resolution of Consumer Disputes Act.

The aforementioned regulation arises from the Out-of-court Resolution of Consumer Disputes Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online consumer dispute resolution and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

Cookies

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About cookies

Cookies are small text files that the portal downloads to your computer. Some cookies are absolutely necessary for the operation of the website. Cookies do not contain any personal or other data that could be used to identify the user, so we recommend that you consent to their use. The user can withdraw their consent to the use of individual cookies by clicking on the link (action) “Cancel confirmation” in the table below. Withdrawing consent may result in changed operation of some websites or disable the use of individual services.

DISCLAIMER

THIS WEBSITE IS AVAILABLE “AS IS” AND “AS AVAILABLE”. YOU EXPRESSLY AGREE TO USE THIS WEBSITE AT YOUR OWN RISK..
ROBERT LISJAK IS NOT RESPONSIBLE FOR THE ACTS OF THIRD PARTIES.

We wish you many pleasant and affordable purchases in our online store!

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